The Company reserves the right to decline OR to book any person/s for any Tour or to cancel their booking without assigning any reason.

No person including the Employee/s and the Agent/s of the Company in writing, has the authority to alter, amend, or waive any stipulation, representation, term or condition set forth in this document. Assurance if any, which is contrary to the terms and conditions, given by any staff member or agent of the Company, shall not bind the Company.

100% payment should be made at the time of booking. The Client shall pay the tour cost at least 21 working days prior to the date of departure or the date of booking whichever is earlier

All payments have to be made by demand drafts in favor of "CROCUS TRAVEL PVT LTD" and payable at Delhi. The Client would receive a receipt from the Company for the amount paid, within two days. In case the Client making payment by cash, he must do so with his PAN No. and against a valid receipt only.

CANCELLATION & REFUND OF THE BOOKING:

If the Client wants to cancel the tour, he must intimate the company in writing by postal mail, facsimile or by E-mail at its Registered Office on working days within office time.

Refunds (if any) would be paid directly to the Client. It would take at least 15 days to process the refund (if due). For cases where an airline ticket is issued, it would take at least 30 days to process the refund (if due). In case of refund in foreign currency component, the said refund shall be made in Indian Rupees only at the prevailing buying rate on the date of refund as per existing Rules and regulations.
It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc due to any reason whatsoever

OUR LIABILITIES & LIMITATIONS:

• We made sincere efforts to maintain the contract made by our organization with its customers but there are always possibilities of certain Items like airfares, entrance fee at the monuments or drastic increase in fuel costs etc. getting more expensive without any notice from the Govt. authorities. In such FORCE MAJEUR, the difference in the cost would be borne by the customers. Crocus Travel Pvt Ltd, New Delhi act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by actual suppliers.
• All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or even after the commencement of the tour. We reserve the right to change any schedule in the interest of the trip participants safety, comfort & general well being.
• Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.
• We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of transport, weather, sickness, landslides, closures/blocades due to political unrest or any such incidents.
• We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or defaults, or any other causes beyond our control.

We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage’s & personal property/s at all times are at the client’s risk. Our transport is certainly Insured as per Indian Motor Vehicles Act and claims, if any, will be made as per the rules of the Insurance Companies in Indian Rupees.